Shipping

International Shipping

Currently, we only take orders from Canada and UK. We also take oredrs and ship to APO addresses. No other international orders are accepted at present time. All international orders are subject to customer's Shipping Cost approval.

Flat Ground Shipping Charge for Orders Under $49.99

Flat shipping charge of $4.75 will be added to all orders of less than $49.99(before sales tax-if applicable) . The flat charge will be added at the checking out process. Flat rate is applied only to contiguous U.S. States ground shipping only. If customer requests an Air shipping, Overnight Express or any special shipping request, actural shipping charges added to the order.

Free Shipping for orders over $50

All orders over $50 will be shipped free of shipping charge. Free Shipping applies only to 48 contiguous U.S. States ground only. If customer requests an Air shipping, Overnight Express or any special shipping request, actural shipping charges will be added to the order, unless otherwise stated in product pages. Orders to Alaska, Hawaii and other U.S. Territories will be charged actual shipping rate at the time of shipment regardless of the total order amount.

Do we ship to APO or FPO addresses ?

Yes we do ship to APO and FPO addresses.

Do we deliver to PO Box ?

No, we do not deliver to PO Box address. We can only ship to physical address. All shipping addresses will be verified its validity and legitimacy by address validating system of carriers and card processing banks.

How long would it take to ship my order ?

While we make best effort to ship all orders within 24 hours Monday through Friday, it is conceivable that at some seasonal peak times, or at some unexpected special circumstances, same day shipping may not be guaranteed. However, approximately 90 percent of orders are being shipped within 48 hours.

Delayed shipping- Temporary out of stock

Product availability is subject to change without any notice and not guaranteed.

If an item is temporarily out of stock, we will notify you of delayed shipping and send out shipping notice by e-mail at the time of shipping.

If you need to confirm certain items availability before you place an order, please call or e-mail us with item number and description of the product to : info@sweetsweep.com

When will my order arrive ?

Since most orders are shipped from New York, using UPS, Fed Ex or USPS ground, 2-3 days in North East US and New England area. Allow 4-5 days in other areas.

Allow extra transit time for other states like Alaska and Hawaii.

Delivery time typically range from 2 -10 days but we ask that you allow a maximum of 14 days for delivery. Most of our products are shipped using standard ground transportation unless customer specially ordered otherwise. Some of the products will be shipped directly from the manufacturers or distributors warehouse. But the order usually leave their hands within 48 hours .

Partial Shipment( Why did I receive only part of my order )

Some orders with multiple items, may be shipped and arriving in separate packages. Some of the ordered items may be shipped from different manufacturers or distributors shipping point. Even if there are multiple shipments, there will be no extra shipping charge.

Shipping Carriers

We ship via UPS(Ground/Air), Fed Ex(Ground/Air) and USPS

Tracking Orders

You will be notified by e-mail of your tracking # as soon as your order is shipped. You can track your package from our website.

Sales Tax

Sales Tax will be charged for all orders that has shipping address within the State of New York. New York State Residents will be charged of sales tax at the rate effective as of shipping date in the County of Suffolk, State of New York. No Sales Tax will be collected for orders of non-residents.

Exchange

How can I request an exchange

In order to complete an exchange, you must first obtain ERA#(Exchange Return Authorization Number) by filing an exchange request by e-mail to : return@sweetsweep.com or by calling 1-866-941-4442 or fax to 1-631-240-4168 and provide following information.

•  Original Order Number, Order Date and Item Number, Product Name
•  Purchaser Name, Billing address and Shipping address-if different
•  Reason for return or exchange
•  Brief description of returning product and packaged condition. Any items without original packaging/box with UPC code intact, complete accessories and papers that were originally came with the product, will not be accepted-
•  Clearly mention of your intention whether you want equal exchange of same item or store credit to purchase different product within the store. Our customer service will issue you an ERA# within 5 days. 

After obtaining an ERA#, please follow the Return process and ship to following address with ERA# written next to your return address on the package. Please ship to: Dept-RA/SweetSweep.com, Paran Trading LLC, 523 Lake Ave., St. James, NY 11780

Returns

30 Day Return Policy

You may return your purchased item within 30 days of receipt subject to following conditions and return procedures. 30 Day means that you must clearly express your intention of returning certain purchased item by e-mail or fax or telephone (registering a return request) within 30 days of receiving the merchandise. Days taken after the return registration for processing are not counted toward 30 days. Buyer must provide proof of return shipment dated no later than 30 days from the shipment.

Defective Items Exchange

If you find the received item defective, please send us an e-mail to :

return@sweetsweep.com or fax to 1-631-240-4168 or call 1-866-941-4442 to obtain RA#(return authorization number).

Please provide ; your original order number, item number and purchased credit card information(last four digit) when asking for RA#.

All return packages must have RA number clearly written next to return address. Any returns without RA# will be refused. RA number is valid for 20days from the date of issuance and are issued only once.

Return condition

Products returned without original packaging, accessories, and documentation, cannot be accepted .

Products that are shown to have been extremely used, abused, altered or broken will not be accepted. All refused returns will be shipped back at customers expense. Please contact customer service if you have special explanation..
All returns must be sent prepaid. We recommend you use UPS , FedEx, or insured mail. Please make sure your package is sent with a tracking number to avoid loss .

Products that are defective can only be exchanged for the same product. No exceptions. If same product is not available at the time , a replacement of equal or greater value within a reasonable time frame will be offered to customer or customer will be issued equivalent amount of store credit.

Refund

Restocking Charge

If non-defective return (i.e.- change mind , misidentified part, order by mistake etc..)is requested by customer within 14 days and items are in salable condition, it will be refunded to customers by crediting originally paid credit card after deducting restocking fee of : (- 15% for supplies, parts, accessories, - 10% for machines, equipments and appliances.)

Shipping charges are not refundable.

Exception: If customer received wrong item by obvious error on our part, customer has option of either to demand refund including shipping charge, or to ask reshipping correct item. In any case however, customer must first notify us either by e-mail, telephone or fax within 14days of receipt of the item and register the request.

How long would it take to get refund

We process the refund within 5 days of receiving the returned merchandise. However, the refund credit may not show up immediately depending upon the card companies.

Delayed Shipping

If an ordered item is temporarily out of stock, we will first notify customer within 24 hours by either telephone and/or e-mail of approximate shipping date.

If a certain product customer ordered has been discontinued or is no longer available, we will first notify customer within 24 hours. Then, customer has a choice of either ordering substitute or cancel the order.

No open orders more than 30 days

We do not hold any pending order over 30 days. Customer must order again as a new order if customer still want the item.

Canceling an order

You may cancel an order anytime during the process of -checking out- by clicking -Cancel- or updating quantity to 0.

If you want to cancel an order after you have checked out, call our customer service with your order number. If the order is not yet shipped, the order will be cancelled. If tracking number was issued and notified to customer, that particular order can not be cancelled.

Can I Order with Personal/Company Check ? - Can I Order by Fax or by Mail ?

Yes. You can use check with Fax or Mail in orders. You may download Fax/Mail order form and mail in your order with the check.
Orders paid by check will take 5-10 days to clear depending on the bank. Order will be shipped as soon as the check is cleared.

------>>Click to Download Fax/Mail Order Form (Need Adobe Acorbat Reader)
------>>Click to Download Adobe Acrobat Reader (Free)

Warranty Service and Repair

How can I get warranty service.

You must first check your receipt and manufacturers warranty documents to make sure that your machine is still under warranty.

Then, find a nearest authorized warranty service center by calling the manufacturer or visiting the manufacturers web site. If you find one near you, just bring it there with your proof of purchase.

Repair and Service

We do repair and service all brands we carry.

If you want us to service or repair your equipment, give us a call and get instructions how to ship the equipment to us. If you want a preliminary estimate before you ship your equipment, provide all the product information and describe the problem in detail. We will give you a conditional estimate or a ballpark figure free of charge. All repairs should be shipped to us with shipping charge prepaid. Any repair questions, please write us to service@sweepsweet.com

After inspecting the equipment, we will give you exact price. If you approve our quotation, the equipment will be repaired and/or serviced in our repair shop and shipped back to you.

All repairs are guaranteed for 90 days, parts and labor.